Effective date: October 2025
Resources with Resonance and claudettechant.com value your privacy and are committed to protecting your personal information.
We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and the EU and UK General Data Protection Regulation (GDPR).
By using our websites or providing your information, you consent to our collection and use of data in accordance with this Privacy Policy.
www.resourceswithresonance.com and www.claudettechant.com value your privacy and know that it is also important to you. Below you will find the details on how we treat the personal information that you choose to give to us or that we collect from you, and how we protect it.
Please read this Privacy Policy carefully before you provide any personal information to us, whether that is via our website or by any other means. Your use of our website and the disclosure of any personal information you choose to give or we collect from you signify your consent to us collecting and using this personal information, in accordance with this Privacy Policy and the Terms and Conditions herein.
We are committed to complying with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth), as well as the General Data Protection Regulation (GDPR) for individuals in the European Union.
Who We Are
Claudette Chant and Resources with Resonance (ABN 67 546 311 830)Operating from Queensland, AustraliaEmail: cc@claudettechant.comThis Privacy Policy applies to all websites, courses, products, and services provided through www.resourceswithresonance.com and www.claudettechant.com.
Personal Information We Collect
To provide you with our products, courses, or services, we may ask for personal details such as your name, mailing address, telephone number and email address, and we will keep a record of this information. You do not generally have to provide any personal information to us unless you want to. However, if you choose not to provide certain types of personal information, we may not be able to provide you with the products or services you have requested, or you may not be able to access all of our website features and functionality.
The primary purpose for the collection of your information is for your registration to the Site, subscriptions to our newsletters, course enrolments, competition entry, the provision of any downloadable or linked material, requesting services, ordering products, and/or for email correspondence.
In each instance, this personal information is voluntarily supplied by you.
We may collect personal information that you choose to provide, including:• Name, mailing address, phone number, and email• Payment and enrolment details for courses or digital products• Correspondence and communication historyAutomatically collected non-identifiable data may include browser type, IP address, and usage patterns.If you are under 18 years of age, registration or participation requires parental or guardian consent.
How We Use Your Information
We use your personal information to:• Identify you and fulfil orders for services or products• Provide access to courses, live sessions, and digital downloads• Process payments and issue invoices or reminders• Send course materials and participation updates• Improve our services and communication• Conduct research and analysis• Send marketing messages you may find useful (you can opt out at any time)You may unsubscribe from marketing emails, but course-related communications remain essential while enrolled.
How Your Personal Information is Protected
All reasonable measures are taken to ensure that your personal information is protected from loss, unauthorised access, disclosure or modification. We use secure technologies and restrict internal access to a need-to-know basis.
All credit card payments for services, courses, or products are encrypted and processed using external payment processors. No identifying payment details are stored by us.
Please note: while we take all reasonable precautions, no transmission via the internet or email can ever be entirely secure. Any information you provide to us online is at your own risk.
In rare circumstances, we may have to disclose your personal information for legal or regulatory reasons, including compliance with a request from a government authority, subpoena, or lawful request for information.
We may also share your personal information if our business assets are sold to, or purchased by, another company.
Lawful Bases for Processing (GDPR)
We process data lawfully under the following bases:• Consent – when you voluntarily share data for a specific purpose• Contract – when processing is required to deliver agreed services• Legitimate interests – when processing supports business operation and improvement, provided your rights are not overridden
We will never sell your personal information. We may, however, share it with known third parties that carry out work on our behalf or in connection with our products, courses, and services (for example: course delivery platforms, payment processors, contractors, or relevant postal/courier services).
Sharing and Disclosure
We do not sell personal data.We may share information with:• Payment processors, course platforms, and IT providers• Contractors and administrative support services• Postal or courier services for product deliveryWe may disclose information if required by law or during business transfers such as mergers or acquisitions.All third-party providers must maintain appropriate privacy and security standards.
Course Delivery and Third-Party Platforms
When you enrol in a course, your personal information (such as your name, email address, and payment details) may be collected by us and/or securely transferred to third-party platforms used for course delivery, live sessions, and digital product distribution. These providers process your information solely for course access, delivery, and related communications.
If you purchase or download digital products, we retain your information only as long as required to provide access, maintain compliance records, and manage your enrolment history.
Our courses are designed for adult participants. If you are under 18, you may only register with the involvement and consent of a parent or guardian.
Cross-Border Transfers
As we operate from Australia and use international providers, your data may be processed in other countries, including the United States, Canada, and EU member states.We take reasonable steps to ensure overseas recipients protect your data consistently with Australian law and GDPR.Where required, we rely on standard contractual clauses or similar safeguards for international transfers.While we do our best to ensure security, privacy laws in other jurisdictions may differ.
Data Retention
Personal data is retained only as long as necessary for its purpose and for legal, tax, or compliance obligations.Course and enrolment data is typically kept for up to seven years, after which it is securely destroyed or anonymised.
Data Security
We use secure technologies and limit internal access to authorised personnel.All payments are encrypted and processed via secure third-party gateways. We do not store full credit card details.Although we take all reasonable precautions, no online transmission can be completely secure. Data shared online is at your own risk.
Automatically Collected Data
Like most websites, we automatically collect non-identifiable information when you visit, such as browser type, IP address, and browsing patterns. This helps us improve site functionality and visitor experience.
Other data collection (cookies, comments, media uploads, embedded content, analytics, and remarketing) functions as outlined in the original policy remain in effect. See more information below.
Cookies and Analytics
Our sites use cookies and similar tools to improve your experience and monitor performance.Cookies may collect non-personal data such as IP address and browsing behaviour.
What Are Cookies
Cookies are small text files placed on your device when you visit a website. They help websites remember your actions and preferences so you do not have to re-enter information each time you return.Cookies also help us understand how visitors use our sites so we can continue to improve usability and content
Types of Cookies We Use
Essential cookiesThese are required for the basic operation of our websites, such as logging in to secure areas or completing online purchases.Performance cookiesThese collect anonymous information about how visitors use our sites, such as pages visited and time spent. We use this data to improve performance and navigation.Functional cookiesThese remember your preferences, such as language, region, or display settings, to provide a more personalised experience.Analytics and marketing cookiesThese help us understand user behaviour and may be used to show relevant information or promotional content.We use tools such as Google Analytics that may process data outside Australia or the EU in accordance with their own privacy frameworks.
Managing Cookies
You can control or delete cookies at any time through your browser settings.Most browsers allow you to:• See which cookies are stored on your device• Delete existing cookies• Block new cookies from being savedIf you choose to disable cookies, some features of our websites may not function properly.
Third-Party Cookies
Some cookies may come from third-party services integrated into our websites, such as embedded videos, social media feeds, or payment processors.We encourage you to review the privacy and cookie policies of those providers for more information on how they handle your data.
Your Rights
You may request access to, correction of, or deletion of your data at any time.If you are located in the EU or UK, you also have rights to:• Withdraw consent• Request data portability• Object to or restrict certain processing• Lodge a complaint with your data protection authority
Some information must be retained for legal reasons, and we will explain this if relevant.
Course-related communications cannot be opted out of while enrolled, as they are essential for participation.
We retain course enrolment and order information for up to 7 years for compliance and tax purposes, unless you request earlier deletion where legally permissible.
International Users
For users outside Australia, we manage data according to recognised global privacy principles of fairness, transparency, and purpose limitation.By using our websites or providing data, you consent to its transfer and processing in Australia and other relevant jurisdictions.
Updates to This Policy
This Privacy Policy may be updated to reflect new services or legal requirements.The most current version will always be available on our website, along with the effective date.
Contact Us
Resources with ResonanceQueensland, AustraliaEmail: cc@claudettechant.comFor questions or concerns about privacy or data handling, please contact us at the email above.